Question 1

What is BrokerHub?

Accepted Answer

BrokerHub is a real estate tech startup in Toronto providing cutting-edge technology and software solutions for real estate professionals.

Question 2

How do I get started?

Accepted Answer

Click on one of the Get Started buttons and follow the steps to get in touch with us. We will get back to you within 24 hours to schedule a demo and answer any questions you may have.

Question 3

How much does it cost?

Accepted Answer

Depending on the plan you choose, it can cost anywhere from $47 to $297 per month. All plans come with a 30-day free trial.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards including Visa, Mastercard, and American Express. We also accept Apple Pay or Google Pay.

Question 5

Do you offer training and webinars?

Accepted Answer

Yes! We offer regular free webinars covering topics like lead generation strategies and AI automation for real estate workflows. We also provide personalized training sessions for new clients.

Question 6

Which markets and real estate boards do you support?

Accepted Answer

We currently serve real estate professionals across Canada, with IDX/VOW integration for boards including TRREB (Toronto Regional Real Estate Board) and MREB (Mississauga Real Estate Board). Contact us to confirm support for your specific board.

Question 7

Who owns the leads I generate through BrokerHub?

Accepted Answer

You own 100% of your leads. All lead data generated through your website, home evaluation tool, and map search belongs entirely to you. Your data is never shared with competitors or third parties.

Question 8

Can I use my own domain name?

Accepted Answer

Yes, all plans support custom domain names. You can use your existing domain or register a new one. We help you with the setup process during onboarding.

Question 9

How much does it cost?

Accepted Answer

Depending on the plan you choose, it can cost anywhere from $47 to $297 per month. All plans come with a 30-day free trial.

Question 10

Is there a contract? Can I cancel my subscription at any time?

Accepted Answer

There is no contract. You can cancel your subscription at any time. If you cancel your subscription, you will not be charged again. You will continue to have access to your account until the end of your billing period.

Question 11

How do I update my subscription?

Accepted Answer

You can update your subscription at any time by visiting your account page. You can upgrade, downgrade, or cancel your subscription.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards including Visa, Mastercard, and American Express. We also accept Apple Pay or Google Pay.

Question 13

What is included in each plan?

Accepted Answer

Each plan includes different features and capabilities. The Starter plan includes basic features like IDX/VOW data integration and property map search. The Professional plan adds sold listings data, advanced filters, and lead generation tools. The Business plan includes everything plus a full CRM, team management, and priority support.

Question 14

What is the Instagram automation add-on?

Accepted Answer

Our Instagram automation add-on ($47/month) helps real estate agents automate their Instagram DM responses, story mentions, and comment replies. It includes follow-up chat sequences, Instagram growth tools, and lead magnets like quizzes. This add-on can be added to any plan and is perfect for agents who want to leverage social media for lead generation.

Question 15

Can I add team members to my account?

Accepted Answer

Yes, the Business plan ($297/month) includes the ability to add team members to your account. Each team member gets their own login and you can manage permissions and access levels through the admin dashboard. Starter and Professional plans are designed for individual agents.

Question 16

What is IDX/VOW integration?

Accepted Answer

IDX (Internet Data Exchange) and VOW (Virtual Office Website) integration allows you to display MLS listings directly on your website. This means buyers can search active listings in real-time on your site instead of going to competitors like Zillow or Realtor.ca, helping you capture more leads.

Question 17

What happens during the 30-day trial?

Accepted Answer

Your 30-day free trial starts when you sign up for a plan. During this time, we build your website, set up all tools, and you can test everything risk-free. You won't be charged during your first 30 days - you only start paying after the trial period ends.

Question 18

How long does setup really take?

Accepted Answer

Most setups are completed within 1-2 weeks. The timeline depends on how quickly we receive your branding materials and preferences. We handle all the technical work—you just provide feedback.

Question 19

What if I need changes after launch?

Accepted Answer

You can request changes anytime. Minor updates are handled quickly through your account manager. Larger customizations may require additional development time, but we work with you to ensure your site meets your needs.

Question 20

What support do I get during setup?

Accepted Answer

You get a dedicated account manager who guides you through the entire process, personalized training sessions, access to documentation and webinars, and ongoing technical support throughout your trial and beyond.

Question 21

Can I cancel anytime during the trial?

Accepted Answer

Yes, absolutely. There is no contract and you can cancel at any time during or after your trial. If you cancel during the trial, you pay nothing. After the trial, you can cancel anytime and keep access until the end of your billing period.

Question 22

Do I need technical knowledge to get started?

Accepted Answer

No technical knowledge required. We handle all the technical setup, configuration, and integration. You just need to provide your branding preferences and feedback. We train you on how to use the platform.

Question 23

Can I migrate from my existing website?

Accepted Answer

Yes! We help you migrate content from your existing website during the setup process. Our team will work with you to transfer your branding, content, and any existing lead data. The migration happens during your free 30-day trial, so there's no downtime or cost.

Question 24

What happens to my data if I cancel?

Accepted Answer

If you cancel your subscription, you can export all your lead data, contact information, and client records before your access ends. We provide data export tools in your dashboard, and you retain ownership of all leads and content you created. Your website will remain accessible until the end of your billing period.

Question 25

How does the custom domain setup work?

Accepted Answer

During onboarding, we guide you through connecting your custom domain (or help you register a new one). The process involves updating DNS settings, which we walk you through step-by-step. Most domains are live within 24-48 hours after setup.

Question 26

How can I contact support?

Accepted Answer

You can reach our support team via email at hello@brokerhub.io, call us at +1 (647) 964-4406, or use the contact form on our website. We typically respond within 24 hours.

Question 27

What support do I get during setup?

Accepted Answer

You get a dedicated account manager who guides you through the entire process, personalized training sessions, access to documentation and webinars, and ongoing technical support throughout your trial and beyond.

Question 28

Do you offer training and onboarding?

Accepted Answer

Yes! Every new client receives personalized training sessions, access to our comprehensive documentation library, regular webinars, and ongoing support from their dedicated account manager.

Question 29

What if I encounter technical issues?

Accepted Answer

Our technical support team is available to help you resolve any issues. Business plan customers receive priority support with faster response times.

Question 30

When are demo sessions available?

Accepted Answer

You can schedule a live demo session at a time that works best for you, depending on our team's availability. Book a demo through our website or by clicking the "Book a demo" button, and we'll coordinate a time that fits your schedule.

Question 31

Can I access your webinars and training materials?

Accepted Answer

Yes! All clients have access to our library of recorded webinars and training materials. We offer free live webinars on topics like lead generation and AI automation. When you register for a live webinar, you receive a recording afterward. New clients also receive personalized onboarding training sessions.

Question 32

How do I change my billing information?

Accepted Answer

You can change your billing information by logging into your account and navigating to the billing section in your dashboard.

Question 33

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time by logging into your account and navigating to the billing section. You will continue to have access until the end of your billing period.

Question 34

What is the refund policy?

Accepted Answer

We offer a 30-day free trial, so you can test everything risk-free before being charged. If you encounter issues after your trial ends, please contact our support team to discuss your concerns.

Question 35

How do I update my payment method?

Accepted Answer

You can update your payment method by logging into your account and navigating to the billing section where you can add or remove payment methods.

Question 36

When will I be charged?

Accepted Answer

You will be charged at the end of your 30-day free trial. After that, billing occurs monthly on the same date each month. You will receive an email receipt for each payment.

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