Privacy Policy

Brokerhub Inc. ("Brokerhub", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last modified" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, participate in activities on the Services, or otherwise contact us. The personal information we collect may include:

• Name and contact information (email, phone, address)
• Professional information (brokerage, license number)
• Account credentials (username, password)
• Payment information (processed securely by third parties)
• Communications and correspondence with us
• Any other information you choose to provide to us directly

1.2 Automatically Collected Information

When you access the Services, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and features used
• Time and date of visits
• Referring website addresses
• Device identifiers and characteristics

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms, marketing partners, and public databases. This may include demographic information, professional information, and contact details.

2. How We Use Your Information

We use the information we collect or receive to operate, maintain, and improve our Services. Specifically, we may use your information to:

• Create and manage your account
• Process your transactions and subscriptions
• Provide, operate, and maintain our Services, including generating websites, managing leads, and providing analytics
• Communicate with you about your account, our Services, and customer support
• Send you marketing communications (with your consent where required)
• Personalize your experience and deliver targeted content
• Analyze usage patterns and improve our Services and user experience
• Detect, prevent, and address technical issues, fraud, and security concerns
• Comply with legal obligations and enforce our policies
• Facilitate communication between you and your clients through our platform

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are authorized to use your personal information only as necessary to provide these services to us.

3.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

3.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and other tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. This helps us provide you with a better experience and improve our Services. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Services.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Canadian Residents (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Request information about our privacy practices
• File a complaint with the Privacy Commissioner of Canada

7.2 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal information
• Right to rectification of inaccurate information
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time (where processing is based on consent)

7.3 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with a data protection authority about our collection and use of your personal information.

8. Marketing Communications

We may use your information to send you marketing communications about our Services, new features, promotions, and other news. You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account and our Services.

9. Third-Party Websites and Services

Our Services may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to those third-party websites and services. We encourage you to review the privacy policies of any third-party websites or services before providing them with your information.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at hello@brokerhub.io. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the information to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of personal information we have collected, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. Brokerhub does not sell personal information as defined by the CCPA.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last modified" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either through the email address you have provided us or by placing a prominent notice on our website. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

14. Contact Us

If you have questions or comments about our privacy practices, please contact us at: hello@brokerhub.io